Versa 2 won't pair to my iPhone XS

[Millismum]

My versa 2 won’t pair with my iPhone XS 

it says I have to set it up. My phone will find it but wont pair. Phone is running at the latest version but I can’t update my Fitbit as it’s not paired with my phone. I have tried everything I’m supposed to.

What am I doing wrong. Has been fine until now

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Millismum. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• If there is no connection, restart your Versa 2.
• Once your Versa 2 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Millismum]

I had done all that but it didn’t work. I ended up deleting it off my phone and tried to pair it with my iPad. It wanted to pair with my iPad so I deleted it off my iPad and tried again on my phone and it worked 👏 

Maybe it just needed to refresh on another device. 

[MarreFitbit · Accepted solution]

@Millismum I'm glad to hear you managed to solve the issue with your Versa 2.

As a friendly reminder, please note that you can use both, your iPhone and iPad. 

Once you've managed to set up your Luxe, on the second device, open the Fitbit app, log into your account, grant any permissions requested and the Luxe should then sync. However, is very important to turn off the Bluetooth on one device when you want to sync with the other.

Bear in mind that your Luxe can only talk to one device at a time. It can be trusted on many devices, phones, tablets, and so on, but because of the limitations of Bluetooth, it will only be able to talk to one at a time.

The data from your Luxe is sent to the Fitbit cloud. After the data has been processed it will be put into your Fitbit account. Now your Fitbit account has access to and will display the data. Opening the app on a second device/phone/tablet will have access to the same data and a sync is not needed if a sync recently occurred through a different device.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.