help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't pair to my iPhone XS

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2020 05:09 - last edited on ‎06-24-2020 15:16 by Fitbit Moderator

‎06-23-2020 05:09 - last edited on ‎06-24-2020 15:16 by Fitbit Moderator

while trying to set up Fitbit versa 2 on iPhone XS it is not visible. I have restarted the watch, the app, Bluetooth, phone and network settings multiple times. I have followed all the trouble shooting for this issue - nothing works. Can you please kindly advise? 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-24-2020 15:23 - edited ‎09-23-2023 12:15

‎06-24-2020 15:23 - edited ‎09-23-2023 12:15

Hi there @Dagapop, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you're having when trying to set up your Versa 2 to your iPhone XS. I appreciate you've taken the time to troubleshoot the issue prior to posting here. 

To better assist you, would you mind to confirm that you've followed the steps provided here: Why can't I set up my Fitbit device? 

If so, please try performing a factory reset on your Versa 2 by following these steps and then, you can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎06-24-2020 15:23 - edited ‎09-23-2023 12:15

‎06-24-2020 15:23 - edited ‎09-23-2023 12:15

Hi there @Dagapop, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you're having when trying to set up your Versa 2 to your iPhone XS. I appreciate you've taken the time to troubleshoot the issue prior to posting here. 

To better assist you, would you mind to confirm that you've followed the steps provided here: Why can't I set up my Fitbit device? 

If so, please try performing a factory reset on your Versa 2 by following these steps and then, you can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes