Versa 2 won't pair to my phone after a factory reset

[EllenBaderoen]

My Fitbit died, when I eventually charged it the date was wrong. No matter how many times I synced it. The time wouldn’t update to my phones time. So I factory reset the versa and log out of my Fitbit app on my phone. When retrying to log into my Fitbit, I have to update the device. When I select to update it, it shows a big red X on screen and vibrates. On my phone it just says connecting to WiFi, then connecting and on the watch it goes back to the screen with all the different languages saying install Fitbit. I’ve tried this so many times. Nothing works. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @EllenBaderoen. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps.