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Versa 2 won't pair to my phone's Bluetooth

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‎10-09-2022 15:38 - last edited on ‎10-10-2022 07:42 by Fitbit Moderator

‎10-09-2022 15:38 - last edited on ‎10-10-2022 07:42 by Fitbit Moderator

My versa won’t pair with bluetooth

 

 

Moderator Edit: Clarified subject

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‎10-10-2022 07:44 - edited ‎11-21-2023 06:01

‎10-10-2022 07:44 - edited ‎11-21-2023 06:01

Hi there, @WhynotP. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

As a first approach, I recommend trying the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

If you continue having syncing difficulties, see Why won't my Fitbit device sync?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-10-2022 07:44 - edited ‎11-21-2023 06:01

‎10-10-2022 07:44 - edited ‎11-21-2023 06:01

Hi there, @WhynotP. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2.

As a first approach, I recommend trying the following steps:

1. Remove the Versa 2 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa 2.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa 2.

If you continue having syncing difficulties, see Why won't my Fitbit device sync?

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-10-2022 15:50

In response to MarreFitbit

‎10-10-2022 15:50

Thank you so much. It worked!!!

Sent from my iPhone
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‎10-11-2022 09:44 - edited ‎11-21-2023 05:00

In response to WhynotP

‎10-11-2022 09:44 - edited ‎11-21-2023 05:00

@WhynotP Awesome! I'm glad to hear the steps did the trick. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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