Versa 2 won't pair to my phone

[JasonDS]

My versa 2 has stopped pairing with my phone. I've tried re doing it, it won't work. I've tried uninstalling the app, I've tried turning everything on and off like the instructions say, still nothing. This has been going on for two days now, can anyone help before I throw it out of the window please

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @JasonDS, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Before anything else, I'd like you to make sure that the mobile phone you're using is included here Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

Moving on to the troubleshooting steps, please see Why can't I set up my Fitbit device? 

Let me know how it goes. 

[Jenmill70]

I have the same problem too. Hasn’t synced in two days, which is also when the app says it was last updated. I have had the Versa two since May. I’ve had problems with it syncing in the past, but it’s always been resolved by restarting my phone. This time, nope. My phone hasn’t changed, so I don’t see how it would suddenly be unsupported. I’ve restated my phone. I’ve turned Bluetooth off and on. I’ve held down my Fitbit button to reboot it. I’ve requested it sync and it’s failed. I’ve tried repairing it with Bluetooth and it failed. Basically, I’ve tried everything the support forums have said to try and NOTHING is working. Very frustrating.

[JasonDS]

Thanks for reply, it is very very annoying, you're right

[JasonDS]

Yes, I just 're checked my phone is supported. I've turned phone on and off, 're booted phone as well and 're booted Versa 2. I've taken fitbit app off and put it back on. I've unattached the versa 2 from the app, now I can't get it back on through the set up.

[hskit]

What phone is it? Seems a lot of people having this problem have Samsungs that it says are supported but for some reason aren't...

[fvdief]

Hello all,

I have exactly the same problem, Fitbit support has been of no use: the usual reboot phone (Samsung Galaxy A10, Android 10), Versa 2, reinstalled Fitbit app, unpaired watch etc etc. However I have been able to pair and sync my Versa 2 to an iPhone 12 (iOS 14.3). Issue with the Samsung/Android version?

Tech specs:

Versa 2, version 72.1.9

Samsung Galaxy A10, Android 10

Fitbit app version 3.37

[Guy_]

@fvdief  Interesting information. It seem to be a general issue with so many people reporting problems.

In checking the Play Store it says 3.36.1 is the latest Fitbit app version, in which country do you find 3.37?

I ask because may be its a problem with that version perhaps?

[Jenmill70]

I have an LG phone. Q7 I think.

[valetrail]

Same thing here ever since I accepted the update. Big mistake. According to online support, my phone has not yet been tested with it. And, neither apparently has the MacBookPro so no viable device for sincing apparently. Worked fine prior to update. Maybe there's  a way to sinc over Wifi instead? 

[fvdief]

@Guy_ I'm in France. Double-checked version on both Play Store and in system settings and it is 3.37. App latest version (3.37) came out on 20th of January according to the Plat Store page, and I couldn't sync starting today, after my phone did the automatic update for Fitbit, to version 3.37.

[Guy_]

@fvdief  that's really odd. Is it a French version perhaps? Mine's in English and 3.36.1

[frizzbird]

I have a iPhone 11 running version 3.36 of the app, haven’t been prompted to update to the latest firmware, and have been having this issue with my Versa 2 not being recognized for at least a week and a half. Sometimes making the phone forget it will fix it, sometimes I have to restart my phone, and sometimes I just can’t get it to work no matter what and just have to let it go. Eventually it seems to get its **ahem** together but it is VERY annoying. I thought maybe the firmware update would fix it, but there seems to be all sorts of issues with that so 🤷🏼‍:female_sign:. 

[Shazblan]

Hi

I've had this problem from end of sept last year, watch was only bought the yr before, this issue only started after i updated the watch.

Ive also tried restarting watch, phone, turned bluetooth off and on ive even gone into the app setting on my phone a pressed force stop and sometimes it works but then goes off again when it wants even when im sat wearing it right next to the phone.

Watch and phone wont pair in the app a have to restart something about 3 times+ a day. 

Hope someone can help sort it x

[Guy_]

@Shazblan @frizzbird @valetrailj @Jenmill70 

Seems like this is a common issue.

Probably best to inform Fitbit Support directly. They may be able to help you.

[Gaz46]

There are alot of ppl having the same issue over the past few hours. It's an issue at your end fitbit. Not everyone can be having the same issues at the same time. 

Can you please fix the issue and post an update on what's going on. 

Thank you. 

[Shazblan]

Hi thanks for the help how would i take it back to the previous update?Sent from my Samsung Galaxy smartphone.

[valetrail]

Thank you very much. I have uninstalled several times and reinstalled many times but I suspect I am getting the updated version with the new install. I'll try and see if I can get the previous version. When I asked Support if I could remove the update they said it was not possible but obviously an uninstall of the new and a reinstall of the older version should do the trick. I'll look for the older version. Thanks so much for your help.

[TammyKinPA]

You're welcome!  😁

[valetrail]

Thank you. I shall try that.