Versa 2 won't pair with Galaxy S7

[Swible]

I downloaded the app and it requires me to pair my watch with my phone as part of the set-up process. I have restarted my phone and watch several times, turned bluetooth off and then back on. It keeps coming back with a message that says it is rejecting the pair with the Versa 2. Any suggestions?

Moderator edit: format

[JuanJoFitbit]

@Swible, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa 2 since it won't connect with your Galaxy S7. By the way, thank you for troubleshooting this issue before contacting our forums.

Please provide a screenshot of the message that you receive when trying to set up your Versa 2. In order to learn how to add images to your posts, please follow the steps listed in this post.

In the meantime, make sure that you are following the setup process as advised in this help article.

Looking forward to your response.

[CoKelly]

The message I get is "Versa rejects pairing" 

[JuanJoFitbit]

Hi @CoKelly, due to the recent events, I apologize for the delayed response. However, thank you for the time spent trying the recommended steps.

I would like to follow up and would like to know if the issue persists or if it got resolved.

In case the issue persists, please try the troubleshooting steps that are listed in this article. This article contains steps that you already tried but you can skip them and proceed with the rest.

See you later.

[CoKelly]

There were thousands of posts saying that the Versa 2 will not work with Samsung Galaxy S7.  There always jot fix for it.     I was ready to buy a new phone anuway.   Bought the s20 Ultra and everything works great.  Sent from my Samsung Galaxy smartphone.

[JuanJoFitbit]

Hi @CoKelly, thank you for getting back! I'm so glad to hear that your Fitbit Versa 2 is working properly with your new phone. Thank you for posting the update here. Don't hesitate to get back if you see anything unusual with your Versa 2 and I'll be happy to assist you.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀