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Versa 2 won't pair with Samsung A50 Bluetooth

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‎11-12-2020 13:02 - last edited on ‎11-13-2020 15:32 by Fitbit Moderator

‎11-12-2020 13:02 - last edited on ‎11-13-2020 15:32 by Fitbit Moderator

I have had my versa 2 for a bit over a month and all of a sudden it won't sync. I have tried re-setting up the fitbit but now it doesn't show up in my list of Bluetooth connected devices so it can't sync again. The set up process has completed but it hasn't paired and can't sync. I am using a Samsung A50. Can someone please help if you can 

Thanks

 

Moderator Edit: Clarified subject

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‎11-13-2020 15:31

‎11-13-2020 15:31

Hi @JPFan7002, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you and just to clarify, when you were troubleshooting the syncing issue of your Versa 2 with your Samsung A50, did you unpair the Fitbit from the Bluetooth settings of your phone? Seems odd that the setup process was completed if the Fitbit is not yet paired with your phone, that said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply. 

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