Versa 2 won't pair with my phone again

[troconisma]

My versa stopped synchronizing, I restarted it, turned off bluetooth and it didn't work. finally unlink the device from the app. from then on I have not been able to configure it. It gives error 403 when entering the linking code. My versa is 2 weeks old, a very bad experience. Customer  Service tells me to send it in for replacement; this can not be. Please your support 

Moderator Edit: Clarified subject

[SunsetRunner]

Hello @troconisma 

Let’s try setting your Versa 2 up as a new device to see if that resolves the problem. 

Here is how you set up your Versa 2 again as a new device. Please follow these instructions carefully: 

1. Remove the Versa 2 from the Bluetooth settings on your phone. (If your using Android tap unpair. If on iOS tap the blue information icon then tap forget this device) If your Versa 2 is not showing on your Bluetooth at all proceed to step 2 (Basically make sure your Versa 2 is not showing at all) 
2. Turn off other nearby Bluetooth connections. 
3. Check if your Fitbit App is updated
4. Log out of your Fitbit app and reboot your phone.
5. Restart your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa 2 in the list of trackers and follow the onscreen instructions. When asked if you want to replace the Versa 2 say yes.

😉 Hopefully that gets you up and running again. Please come back and let me know how it goes.

[MarreFitbit]

Hi there, @troconisma. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before posting here. I understand where your concern is coming from and how you must be feeling. @SunsetRunner Thanks for your help!

I've seen our Support Team is still working with you in order to solve this issue. If you haven't done so yet, please check your inbox for the latest updates on your case. Please feel free to let our team know about any inquiry or concern you may have regarding your case, they'll be more than glad to assist you. 

See you around. 

[troconisma]

Hello 

the support team couldn’t help me. 
All the steps mentioned I already did and they didn't show up. On Monday the 26th, I contacted customer support by chat and they told me that I had to return the watch to send me another one. really a terrible solution

I only solved by installing the app on my laptop and from there I was able to configure the watch 

I have been writing in the community since 09.24 and I start receiving responses on 09.27. I spent 4 days without a watch. Their customer service is very bad. I'm sorry I bought fitbit. I do not recommend to anybody

[SunsetRunner]

Hello again @troconisma 

It sounds (by reading your post) that you were able to get your Fitbit Versa 2 up and running by installing the Fitbit App on your laptop. That’s great news.

Is it possible that the phone you were trying to use, before putting it on your laptop, is not compatible with the Fitbit App? The requirements are:

• Apple iOS 14 and higher  
• Android 8 or higher

You mention writing here in the community since September 24th but didn’t get a response until Sept 27th. Your original post is dated Sept 26th and I responded Sept 27th so I’m a bit confused about that. 

I’m happy your up and running again on your laptop. Hopefully this resolved your issue. 

[Neicelynn]

Well I am not and it is not the versa it is the sense 2 when i try to
connect to bluetooth it keeps saying i need an app, I have an app
and have not been able to get sense control to load

[SunsetRunner]

Hello @Neicelynn 

I think your post would better be suited here: https://community.fitbit.com/t5/Sense-2/bd-p/sense2

It’s the Fitbit Sense 2 forum that your question would receive better exposure. Your currently posting in the Versa forum. I can’t personally move your post for you. I wish I could be I simply can’t. 

But, I did dig around a bit and found something that might help. Look here:https://community.fitbit.com/t5/iOS-App/quot-App-needed-to-use-this-device-quot-message/td-p/4489100.  Pay special attention to the poster by the username Aundeep123