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Versa 2 won't pair with my phone

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‎07-07-2020 13:59 - last edited on ‎08-19-2020 06:01 by Fitbit Moderator

‎07-07-2020 13:59 - last edited on ‎08-19-2020 06:01 by Fitbit Moderator

I have just factory resetted my versa 2.. and now that I am trying to pair it and get the code it cannot pair.please help!

 

 

Moderator edit: updated subject for clarity

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‎08-19-2020 06:00

‎08-19-2020 06:00

Hi @Durie24, welcome to our Fitbit Community! Regarding the setup issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. In case the issue persists, please contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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