Versa 2 won't pair with phone after a factory reset

[gregorys0893]

Hi, my Versa 2 was not syncing so after a soft reboot and full shutdown and restart failed to fix the issue, I did a factory reset on the watch. It is now not pairing to the phone even though my phone's Bluetooth is detecting it. It is stuck on the start up screen with multilingual instructions to download the app to start. It is essentially the same exact issue as this post: 

https://community.fitbit.com/t5/Other-Versa-Smartwatches/Versa-won-t-start-up-after-a-factory-reset/...

I have already gone through the troubleshooting steps listed in that post by the moderator MarreFitbit, as well as gone through the troubleshooting steps and requirements listed in the standard "Why can't I set up my Fitbit device?" article (link below). I need this escalated to the support team, please. Thanks for any assistance you can provide.

https://help.fitbit.com/articles/en_US/Help_article/1872 

[EdsonFitbit]

Welcome to the Fitbit Community @gregorys0893.

Thank you for the information provided and for trying to resolve the issue you're experiencing.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.