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Versa 2 won't pair with phone

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‎01-25-2021 12:59 - last edited on ‎01-26-2021 15:28 by Fitbit Moderator

‎01-25-2021 12:59 - last edited on ‎01-26-2021 15:28 by Fitbit Moderator

Hello, 

 

My versa SE doesn't sync atm and now it providing woefully inaccurate readings due to the GPS constantly dropping out. Today, for example, it cut my run in half and when I looked at the data on the app had it as a brisk walk with my distance listed, yet on the phone it showed the distant at the end of the run. I can't find that now.

 

It also has not followed the correct route when drawing the map of my run/bike ride and instead of displays a straight line.

 

I am very disappointed with this watch and had moved as I wanted a general health tracker but the Fitbit doesn't do that either. It is new, so could be sent back - I am hoping that I have a dodgy unit as I liked the aesthetics of the watch - but now it is just not fit for purpose.

 

Has anyone else had similar issues and fixed it??

 

EDIT: Now it won't pair with phone 😡

 

 

Moderator Edit: Clarified subject

Moderator Edit: Content - Promoting

 

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‎01-26-2021 15:29 - last edited on ‎08-18-2025 10:40 by Fitbit Moderator

‎01-26-2021 15:29 - last edited on ‎08-18-2025 10:40 by Fitbit Moderator

Hi @nickca, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

To solve the pairing issue with your phone, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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