Versa 2 won't receive email notifications after upgrading my phone

[Ronno9]

I dont see my work profile email in available apps for receiving notifications for my Versa 2.  Any help would be great.  I use to get them before i upgraded my mobile device from a Samsung S8 to Samsung S20. 

Any help is greatly appreciated. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Ronno9, welcome to the Community Forums. Thanks for sharing the details of the issue with your Versa 2.

Please make sure you've removed your Versa 2 from your old's phone. If the connection between the two still exists, the notifications may be coming from your old phone and that's why they are not showing on you watch. 

Follow the steps below to remove the Versa 2 from your old phone and to set it up on the S20:

• One your old phone's Bluetooth settings, remove the Versa 2.
• Restart your Versa 2.
• Turn off other Bluetooth connections when not in use.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 2.
• Set up the notifications .

As a friendly reminder, know that since you're setting up notifications, you'll need to receive a message from the app desired in order for your app to show it as option in your Fitbit notification's section. For example, tell someone to send an email, then check your Fitbit app and you'll see that Email is already an option to be selected. 

Hope that helps. 

[Ronno9]

Thank you but the app in question is not even showing up on the list of apps to receive notifications from.Sent from my Bell Samsung device over Canada's largest network.

[MarreFitbit]

@Ronno9 Did you already receive an email from that app since the moment you set up your watch? If not yet, please wait until you receive an email from that app and then you can see this app as option in your Fitbit notification's section

[Ronno9]

Once I switched over to the Samsung s20 I did not receive notifications from the app at all. I used to receive them on my S8. It is my app in my work profile.Sent from my Bell Samsung device over Canada's largest network.