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Versa 2 won't receive messages from my phone

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‎09-07-2020 11:18 - last edited on ‎09-08-2020 07:49 by Fitbit Moderator

‎09-07-2020 11:18 - last edited on ‎09-08-2020 07:49 by Fitbit Moderator

Despite reinstalling the fitbit app, restarting my phone etc, my phone will sync messages for the next hour or so then I have to reinstall the app or restart my phone again. Why wont it just keep syncing messages?? Please help me. 

 

Moderator Edit: Clarified subject

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‎09-08-2020 10:02 - edited ‎10-10-2023 13:08

‎09-08-2020 10:02 - edited ‎10-10-2023 13:08

Hi there @Emmabrown3, welcome on board. I'm sorry to hear that your Versa 2 isn't receiving notifications from your phone. I appreciate your time and efforts in fixing this issue prior to posting here, I understand how you must be feeling.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-08-2020 10:02 - edited ‎10-10-2023 13:08

‎09-08-2020 10:02 - edited ‎10-10-2023 13:08

Hi there @Emmabrown3, welcome on board. I'm sorry to hear that your Versa 2 isn't receiving notifications from your phone. I appreciate your time and efforts in fixing this issue prior to posting here, I understand how you must be feeling.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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