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Versa 2 won't receive notifications from Huawei P30 Pro

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‎07-13-2020 14:18 - last edited on ‎07-14-2020 06:48 by Fitbit Moderator

‎07-13-2020 14:18 - last edited on ‎07-14-2020 06:48 by Fitbit Moderator

I am having trouble with notifications pulling through to my Versa 2 with my Huawei P30 Pro. It's worked once since I got the device. I have tried everything that has been advised on this forum and it's so frustrating. It just keeps saying they are disabled. Help! 

 

Moderator Edit: Clarified subject

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‎07-14-2020 06:53 - edited ‎09-30-2023 07:57

‎07-14-2020 06:53 - edited ‎09-30-2023 07:57

Hi there @LaraKathryn, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't receiving notifications from your Huawei P30 Pro. I appreciate your time and efforts in fixing this issue prior to posting here. 

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting the error message, but having issues with your notifications, make sure to follow these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-14-2020 06:53 - edited ‎09-30-2023 07:57

‎07-14-2020 06:53 - edited ‎09-30-2023 07:57

Hi there @LaraKathryn, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't receiving notifications from your Huawei P30 Pro. I appreciate your time and efforts in fixing this issue prior to posting here. 

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting the error message, but having issues with your notifications, make sure to follow these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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