Versa 2 won't receive notifications from iPhone

[Jadeelora]

I have tried all the trouble shooting provided online and I still can not receive notifications on my versa 2. When I go into settings on my iPhone and then Bluetooth, it says it is connected. There is no “information icon” next to the versa device like there is all my other Bluetooth devices. I will be returning the versa if I cannot get it working properly. 

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @Jadeelora, welcome to the Community Forums. I am sorry to hear that you are going through this situation. Thanks for taking the time to troubleshoot the notification issues between your Versa 2 and your mobile phone. 

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. I'd like to confirm that you've tried the troubleshooting steps provide in the help article: Why are notifications delayed or missing? 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Mparkinson]

Hi. I’m having the same problem. Chat says it doesn’t work on iPhone!  YouTube videos show it working. I will return mine if this isn’t the case

[santhoshjoy]

There are so many reports by the user for the notficication issue. So long you guys are saying that we are working on the issue. You guys have any ETA or let us know when this issue will be fixed.

[MarreFitbit]

Hi there @Mparkinson and @santhoshjoy. I totally understand where your concern is coming from. 

We don't have an estimated time frame about when this issue may be solved. As soon as we have updates, we'll make sure to keep you all posted. 

Your patience and understanding is truly appreciated.