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Versa 2 won't receive notifications from my Huawei P30 Pro

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‎11-28-2020 08:24 - last edited on ‎11-30-2020 13:31 by Fitbit Moderator

‎11-28-2020 08:24 - last edited on ‎11-30-2020 13:31 by Fitbit Moderator

Hi, 

I have a Huawei P30 Pro and I've been trying to get notifications from apps to show up on the Versa 2 fitbit. The problem is that whenever I go on to the notifications part on my fitbit app on the phone, it says to restart the phone to enable notifications. Despite me doing this, the message keeps telling me to restart the phone. Hope someone can help me and thank you in advance for any advice 🙂 

 

Moderator Edit: Clarified subject

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‎11-30-2020 13:31 - edited ‎08-31-2023 12:10

‎11-30-2020 13:31 - edited ‎08-31-2023 12:10

Hi there @hinaalip, welcome to the Community Forums. Thanks for your time and efforts in troubleshooting the notifications issue on your Versa 2 prior to posting here. 

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, please follow the troubleshooting steps provided here: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-30-2020 13:31 - edited ‎08-31-2023 12:10

‎11-30-2020 13:31 - edited ‎08-31-2023 12:10

Hi there @hinaalip, welcome to the Community Forums. Thanks for your time and efforts in troubleshooting the notifications issue on your Versa 2 prior to posting here. 

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, please follow the troubleshooting steps provided here: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes