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Versa 2 won't receive notifications from my Huawei phone

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‎02-25-2021 16:29 - last edited on ‎02-26-2021 03:45 by Fitbit Moderator

‎02-25-2021 16:29 - last edited on ‎02-26-2021 03:45 by Fitbit Moderator

I have a Huawei p30 pro, and a versa 2 Fitbit.  I keep getting a message saying to restart my phone to get the notifications to work, I have done that a million times and it still won't tell me when I get a notification on my watch.  It's kind of upsetting seeing as I spend 250 bucks for this primary reason. Any help would be great.  Thanks 

 

 

Moderator Edit: Clarified subject

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‎02-26-2021 03:47 - edited ‎12-08-2023 01:43

In response to Leanne1226

‎02-26-2021 03:47 - edited ‎12-08-2023 01:43

Hey @EllyGoBooM @Leanne1226, welcome to the Community Forums. Thanks for letting us know about this issue and for trying to troubleshoot it before reaching out. I understand how you must be feeling. 

We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎02-26-2021 01:32

‎02-26-2021 01:32

I have the p20 and having the exact same problem. I've recently had a phone software update also. Maybe it's Huawei that's the issue?

Best Answer

‎02-26-2021 03:47 - edited ‎12-08-2023 01:43

In response to Leanne1226

‎02-26-2021 03:47 - edited ‎12-08-2023 01:43

Hey @EllyGoBooM @Leanne1226, welcome to the Community Forums. Thanks for letting us know about this issue and for trying to troubleshoot it before reaching out. I understand how you must be feeling. 

We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for being a Fitbit customer! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎02-26-2021 03:53

In response to MarreFitbit

‎02-26-2021 03:53

I've managed to sort the problem on my phone. I tried everything in the help first and nothing worked. I then uninstalled the app on my phone and reinstalled it and it's fixed the issue. 

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‎02-26-2021 04:25

In response to Leanne1226

‎02-26-2021 04:25

It worked thank you you are a godsend occasionally it's still does the same thing but I just delete the app and install it again and it seems to work it's good enough for me until they figure out what the problem is must be the new update

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