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Versa 2 won't receive notifications from my S10

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‎10-01-2020 18:21 - last edited on ‎10-02-2020 10:58 by Fitbit Moderator

‎10-01-2020 18:21 - last edited on ‎10-02-2020 10:58 by Fitbit Moderator

I have tried restarting fitbit, making sure it's not on disabled ect. Have the S10 android.  Can do find my phone but still no text messages ect. Hasn't work since getting it but assumed was my phone just got a new one and still nothing. Please help 

 

Moderator Edit: Clarified subject

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‎10-02-2020 11:08 - edited ‎10-07-2023 08:06

‎10-02-2020 11:08 - edited ‎10-07-2023 08:06

Hi there @Lcd1212, welcome to the Community Forums. Thanks for the details provided in your post regarding the issues you've been having to receive notifications on your Versa 2, I understand where your concern is coming from and how you must be feeling since you've also upgraded your phone. I appreciate your time and efforts in fixing this issue prior to posting here.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-02-2020 11:08 - edited ‎10-07-2023 08:06

‎10-02-2020 11:08 - edited ‎10-07-2023 08:06

Hi there @Lcd1212, welcome to the Community Forums. Thanks for the details provided in your post regarding the issues you've been having to receive notifications on your Versa 2, I understand where your concern is coming from and how you must be feeling since you've also upgraded your phone. I appreciate your time and efforts in fixing this issue prior to posting here.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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