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Versa 2 won't receive notifications from my new phone

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‎07-14-2020 18:24 - last edited on ‎07-22-2020 06:20 by Fitbit Moderator

‎07-14-2020 18:24 - last edited on ‎07-22-2020 06:20 by Fitbit Moderator

I got a new phone recently and unpaired my previous phone from my Versa 2, then paired my new phone. I updated notification settings and everything was working perfectly for two days. Now, all of a sudden, I am no longer getting notifications on my Versa 2 from my new phone, only my old one, which doesn't show a Bluetooth connection to the Versa at all, and my new phone shows it as connected. How do I fix the notifications issue?

 

 

Moderator edit: updated subject for clarity

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‎07-22-2020 06:19

‎07-22-2020 06:19

Hi @MercedesAnn, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it doesn't receive notifications from your new phone.

 

Please try the troubleshooting steps that are listed in this help article. After this, monitor your watch for the next 24 hours and see if the notifications feature works properly on your new phone.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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