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Versa 2 won't receive notifications from my phone

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‎05-10-2020 04:50 - last edited on ‎06-26-2020 16:26 by Fitbit Moderator

‎05-10-2020 04:50 - last edited on ‎06-26-2020 16:26 by Fitbit Moderator

I bought brand new versa 2 about a month ago. Every morning since I got it I have to restart my phone or I don’t get any notifications. My wife has a versa 2 and we both have iPhone 8. Hers doesn’t have this problem and I got her versa 2 used. All updates are complete and our settings are the exact same.

 

Moderator Edit: Clarified subject

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‎06-26-2020 16:31 - edited ‎03-03-2024 09:35

‎06-26-2020 16:31 - edited ‎03-03-2024 09:35

Hi there @SyC06669, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2 not receiving notifications from your iOS device. I'll be glad to help you. 

I'd like you to please verify and confirm the following to me:

  1. Current OS of your iPhone?
  2. Are your Versa 2 watches syncing?
  3. You both have toggled the iMessage setting; general > Messages > iMessage
  4. Verified the `Show Previews` to be on `Always`.
  5. You've followed the steps provided here: Troubleshooting quick tips for iPhones.

I'll be around, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2020 16:31 - edited ‎03-03-2024 09:35

‎06-26-2020 16:31 - edited ‎03-03-2024 09:35

Hi there @SyC06669, welcome to the Community Forums. Thanks for the details provided in your post about your Versa 2 not receiving notifications from your iOS device. I'll be glad to help you. 

I'd like you to please verify and confirm the following to me:

  1. Current OS of your iPhone?
  2. Are your Versa 2 watches syncing?
  3. You both have toggled the iMessage setting; general > Messages > iMessage
  4. Verified the `Show Previews` to be on `Always`.
  5. You've followed the steps provided here: Troubleshooting quick tips for iPhones.

I'll be around, keep me posted. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes