Versa 2 won't receive notifications from my phone

[lexilexilexilex]

I just got the versa 2 and I already plan on returning it. It’s all paired together and STILL won’t sent me notifications to my watch. I’ve restarted it, disconnected and reconnected, troubleshooted, and nothing. I’m so dissatisfied and I was so excited to...what a waste. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @lexilexilexilex, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is not receiving notifications from your phone. Thanks for taking the time to troubleshoot this issue prior to contacting us, I'll be glad to help you. 

While reading your post I was wondering if you've verified that your Versa 2 is still linked to your Fitbit account? Keep in mind that your Versa 2 may not receive notifications if your watch hasn't been properly paired to your Fitbit account. 

To see when was the last time sync or if your Versa 2 is paired, tap the Today tab > your profile picture > your device image. 

If your watch is unpaired, please set it up again by following the steps at: How do I set up my Fitbit device?. On the other hand, if your watch has not recently synced, follow these troubleshooting steps: Why won't my Fitbit device sync?

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

If you're on iOS, please follow these steps: Troubleshooting quick tips for iPhones (Important: Make sure you turn OFF and then back ON the Share System Notifications setting if it is on) and if you're on Android, try: Why are notifications delayed or missing?