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Versa 2 won't receive notifications from my phone

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‎06-24-2020 22:55 - last edited on ‎06-26-2020 05:18 by Fitbit Moderator

‎06-24-2020 22:55 - last edited on ‎06-26-2020 05:18 by Fitbit Moderator

My versa is less than a week old.

It won't sync up to show me text messages, calls, emails etc. Says that the phone needs to be restarted which I've done, a lot. I've also logged out and logged back in which fixes it temporarily. Any suggestions? 

 

Moderator Edit: Clarified subject

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‎07-06-2020 03:08

In response to JaneMedds

‎07-06-2020 03:08

Hello @JaneMedds, thanks for getting back. Currently, there's no updates yet about this issue. We hope it gets fixed soon. 

 

Let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-26-2020 05:25

‎06-26-2020 05:25

Hello there @JaneMedds, it's nice to see you around the Community Forums. Thanks for the details provided in your post about the notifications not coming through your Versa 2 and for taking the time to fix it.

 

We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-06-2020 02:25

In response to MarreFitbit

‎07-06-2020 02:25

Any update on this yet? 

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‎07-06-2020 03:08

In response to JaneMedds

‎07-06-2020 03:08

Hello @JaneMedds, thanks for getting back. Currently, there's no updates yet about this issue. We hope it gets fixed soon. 

 

Let me know if there's anything else I may do for you in the meantime. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-21-2020 00:12

In response to MarreFitbit

‎07-21-2020 00:12

Anything yet? It's been ages now! 

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‎07-31-2020 13:51

In response to MarreFitbit

‎07-31-2020 13:51

Is this still an issue or is my Fitbit faulty?!?

Can someone please respond to me!

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