Versa 2 won't receive notifications from my phone

[MLMel]

For the last week my Versa 2 is not receiving any notifications except for call notifications. I have followed all the steps in the troubleshooting guide. I have restarted my Android phone multiple times, I have unpaired and disconnected and reconnected bluetooth, I've uninstalled and reinstalled the Fitbit app. The Versa 2 is up to date. I have checked sleep mode and do not disturb are not on and that the apps I wish to receive notifications from are checked. I have disabled and re-enabled notifications. However the app still tells me the notification service isn't working and to restart my phone, which I have done. The only notifications I receive are calls. I am at a loss as to why this has started to happen and how to resolve. Has anyone else this problem or any other actions I can try?? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @MLMel, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't receiving notifications from your phone. I appreciate your time and efforts in fixing this issue prior to posting here. 

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting the error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

I'll be around if you need further assistance. 

[MLMel]

Hi, thanks for your reply.

Yes I am continually seeing the error message: “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”

Hoping a resolution will be found soon! 

[MarreFitbit]

Hey @MLMel, thanks for getting back. We appreciate your understanding and hope to have you back on track soon. 

[Halestorm00]

It seems these issues have been happening for 2+ months? Any update on when resolution will occur? 

[LisaW73]

Hi,

I was given a Versa 2 for my birthday yesterday and I have synced it with my iPhone 7+. I am struggling with Whatsapp notifications. In the App Notifications menu I do not physically have whatsapp listed thus I am unable to enable notifications for Whatsapp. I am receiving Insta notifications s I believe my phone and watch are synced correctly. I have scoured numerous forums and tried all kinds resets and enabling options but Whatsapp seemingly will not appear in the App notifications menu in my Fitbit app. Any help would be greatly appreciated.

Lisa

[Gemma131117]

This is the notification I am getting and this is one of the only reasons I have got a fitbit versa so I can quickly see notifications when I am at work and can't get to my phone encase of emergencies with kids. When will this be fixed as I am tempted to send it back if not 

Thanks 

[giantganapathy]

After seeing the 'Notification Service not running. Phone restart required message for almost a year', I had practically given up on my fitibit. My first fitbit was a versa lite, which I handed over to my wife and I bought a Versa 2. Same issues with notifications on both with my Oneplus 6. 

About 5 days ago, I dug up a post which threw some light on how to get the notifications activated, especially on a one plus. Since I'm unable to locate that original content, I am paraphrasing to the best of my memory: One Plus devices have some serious battery saving optimisations built in. Hence, it's all about going and making a small change in the settings of your device. I did exactly that, and since then, I've been getting notifications (so much, that i've had to enable the 'do not disturb' on the versa now and then). Now here is the step by step guide to what helped me; 

1. I uninstalled the app first and then reinstalled it (you can also open settings, apps and notifications, choose fitbit, open storage and cache and clear storage)

2. Then re-login, into the app and connect the device with your phone via the fitbit app

3. Go to settings on your phone, select 'apps and notifications', select 'app info' and then select the fitbit app in the list of apps on your phone

4.  Select Advanced and then select Battery Optimization

5. In all probability, 'intelligent control' or 'optimise' will be pre-selected. 

6. Change it to 'Don't Optimise'

7. Voila! You are done!!! 

PS: Don't forget to enable notifications on the fitbit app after the re-login. 

[Gemma131117]

Thank you but I can't see the advanced battery optimizer under any of mine.. Still not working and I have installed unistalled etc

[MLMel]

Hi,

Is there any update on this issue being resolved?

[LisaW73]

No.... I sent mine back in the end and got a different smart watch.

Lisa

Get Outlook for iOS

[Ptosh]

Hi,

I am seeing the exactly same error you have mentioned

Notification service not running please restart you phone.

However I tried everything it doesn't work at all.

[Emalou]

I am continuously getting this on my phone. All trouble shooter guides completed and it may work momentarily but then stops working again

[LisaW73]

Hi

I returned my versa in the end as I couldn’t get it to work.

Lisa

Get Outlook for iOS

[Emalou]

Yeah its just not working and that is the main reason I purchased it

[Tonhio]

Hi, 

I also the error message Notification service is not running. A phone restart is required to re-enable notifications on your tracker.

The issue is still live ?

When it will ne fixed ?

Thanks

[Emalou]

I have re started both devices and still not working. I work in IT so I
think the issue is mainstream and not just located to myself

[MLMel]

5 months later and this still isn't resolved?!!! Is there any intention by Fitbit to fix this?? 

[SunsetRunner]

This exact same thing is happening to mine ever since I bought it. 💔

[4sweetcats]

It's been over a week still not working . I have done all the steps. I'm about to change watch and my communication app .