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Versa 2 won't receive notifications from my phone

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‎09-07-2020 01:20 - last edited on ‎09-08-2020 14:21 by Fitbit Moderator

‎09-07-2020 01:20 - last edited on ‎09-08-2020 14:21 by Fitbit Moderator

Hi all,

I have a notifications issue. My app states "Notification service not running".

I have restarted my phone but the issue is still there. I also have the last version of the app. 

Did you experience the same issue? Do you know how to solve it?

Thank you!!

 

Moderator Edit: Clarified subject

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‎09-08-2020 14:21 - edited ‎10-10-2023 12:57

In response to Rich_Laue

‎09-08-2020 14:21 - edited ‎10-10-2023 12:57

Hi there @PatriciaMA, welcome on board. Thanks for the details provided in your post regarding the issues you've been having to receive notifications on your Versa 2. I appreciate your time and efforts in fixing this issue prior to posting here.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

I appreciate your help @Rich_Laue! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-08-2020 12:39

‎09-08-2020 12:39

Hello @PatriciaMA this is a phone question, may I ask what phone are we asking about? 

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‎09-08-2020 14:21 - edited ‎10-10-2023 12:57

In response to Rich_Laue

‎09-08-2020 14:21 - edited ‎10-10-2023 12:57

Hi there @PatriciaMA, welcome on board. Thanks for the details provided in your post regarding the issues you've been having to receive notifications on your Versa 2. I appreciate your time and efforts in fixing this issue prior to posting here.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

I appreciate your help @Rich_Laue! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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