Versa 2 won't receive notifications from my phone

[GrainneD_83]

In the app its saying a phone restart is required but everytime I do the notifications still say not working, I've even tried to disable notifications and start them again but that doesn't work 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @GrainneD_83, welcome on board. Thanks for the details provided in your post regarding the issues you've been having to receive notifications on your Versa 2, I understand where your concern is coming from. I appreciate your time and efforts in fixing this issue prior to posting here.

If you're getting the error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

If you're not getting that error message, but having issues with your notifications, make sure you've followed these steps: Why are notifications delayed or missing?

I'm looking forward to your response, keep me posted. 

[GemmaM2710]

Hi, I've had this issue for months and each time I contact Fitbit regarding the issue (same as above) I am given the same message. I have a Huawei P30 which is supposedly a compatible device but the notifications are a large feature of the versa 2. Please may you help with this rather than giving the same message.

Many thanks