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Versa 2 won't receive notifications from my phone

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‎11-16-2021 18:47 - last edited on ‎11-19-2021 03:30 by Fitbit Moderator

‎11-16-2021 18:47 - last edited on ‎11-19-2021 03:30 by Fitbit Moderator

When I first got my versa 2 I had no problems receiving notifications but I stopped wearing it for a little while and now since I’ve put it back on my notifications won’t come through and it’s got a message on the front screen to sign into my snackivity account via the Fitbit app. I’ve tried all troubleshooting tips, restored the watch everything and nothin is working. Please help 

 

Moderator Edit: Clarified subject

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‎11-19-2021 03:26

‎11-19-2021 03:26

Hi there, @MEL1Y. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

If you've tried all troubleshooting steps provided here Troubleshooting quick tips for iPhones but they were to no avail, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎11-19-2021 04:51

‎11-19-2021 04:51

I have an android and a Versa 2 and the EXACT same thing is happening to me. Im so pissed. Ive only had it since june. It wS working fine until Monday Monday November 15,2021.

Ive spent countless hours teying to sync. Nothing is working.

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‎11-19-2021 05:39

In response to Tnetotian

‎11-19-2021 05:39

Yep. I’ve restored the settings on the watch. I’ve logged out of the app, I’ve deleted the app and then added it again. I’ve disconnected it from Bluetooth gone through all the settings. Like I mean I’ve tried everything. When I go into the notifications on the watch they are there but they have not one bit notified me. It’s bloody annoying. The worst thing is I have a Garmin as well and the same thing has happen to it. I have an iPhone so I thought maybe it was to do with the new update but if your android then it can’t be that. I just wish someone knew how to fix it.

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