Versa 2 won't receive notifications "a phone restart is required to re-enable notifications"

[Iwantapebble]

Hey everyone.. I finally jumped ship from my unreliable Pebble classic to the Fitbit Versa 2, and 3 days in, I'm finding when it works for the notifications it's actually great, but when it decides not to get notifications and gives me that red message about my device needing a restart to get notifications (it still syncs during all this) it's Really Frustrating! I have been over 2.5 hours today trying to get it going, restarts, unpair, connect, starting Amazon music to try and force a connection, forget cache, force stop, and so on.. and still nothing! Am I being a bit thick here? There doesn't seem to be any way of knowing from the watch if I'm connected or not, other than I get a notification of SMS or email.. my pebble said 'connected' if I checked the Bluetooth under settings, and even then half the time it wouldn't get the notifications which is why I got this new fitbit but it's driving me quite insane.. I'm using an Honor 8x, so is it android 10? Is it me? I really want this to work and not be running crying back to John Lewis.. can anyone tell me where I'm going wrong please?

Moderator Edit: Clarified subject

[Michael2020]

Funny thing I just replied to an email and asked for it to be forwarded to their head office and CEO James Park. For some reason their mailbox is full and can't be received. How convenient.
--
Sent from Mike's mobile.

[Iwantapebble]

@Michael2020  do ya think his mailbox is full of people telling him how brilliant his fitbits are?🤣

[Pake25]

@Michael2020 surely  there is a way round this 🤔 wonder who else we can contact 🤔

[littlebitmeme]

Same issue with mine. I have called in twice and neither time was the rep helpful. Was just told it was a known issue and it will work when it works. WTH?

[Iwantapebble]

@Ashels1001 yes you have to repeatedly do the workaround involving clearing the cache and data and 're logging into the app, not just once, each time you do it it will.last for a while..for me usually about half a day..check out my thread 

A million restarts-no notifications 

[littlebitmeme]

I just called again and was told it’s a problem with Apple and Fitbit. And there’s nothing they can do. I am over it.


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[Iwantapebble]

Do this to restore  notifications (sounds a lot but takes only a few minutes) these steps are for Android, sorry I don't know about others..

Turn off Bluetooth

Turn off location

In settings, click apps, Fitbit, storage, then clear cache and clear data

Go to the Fitbit app and open it

When prompted, turn on location from within the app, and tick the offered permission boxes

When prompted turn on Bluetooth from within the app and give permission 

When prompted to allow permissions for contacts etc, agree

It will probably sync now

Press notifications (under the general heading) and check you have WhatsApp or SMS, your email account etc then click on App Notifications, they will all have become unticked so select all again

Sorted!

If you use Alexa from your Fitbit, you'll need to go into that again from the main Fitbit app page and give permission again

If you would like to be aware the next time your Fitbit loses connection I suggest downloading a free clock face with a temperature option since when you lose connection the temperature reads --, and at least you know you won't be getting any notifications anytime soon..

[Chrisrussell121]

Yeah since the last 48hours I was trying to sign in, I got started today.

[littlebitmeme]

You using an iPhone? 


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[Ashels1001]

No I'm using android 

[Iwantapebble]

@Ashels1001 24 hours? You're lucky, mine lasts about 4 hours..😣

[littlebitmeme]

I think I am gonna have to break up with Fitbit. 😞


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[Iwantapebble]

@littlebitmeme  me and fitbit are in a new relationship after a sad protracted break up with pebble😞 

Fitbit looks great but nothing much going on inside 😆

[Ashels1001]

There must be something we can do 

[Iwantapebble]

My something is returning it for a refund probably 

From other posts looks like this issue is going on for a year or so.. I guess if you want mostly a fitness tracker then notifications aren't a big deal.. For me it's A Big Deal. Not that I don't see plenty of complaints in here about battery, tracking and screen issues on top of this notifications issue

[littlebitmeme]

My understanding after my third phone call to support was that it was an update Apple did that made them to sync up as they should. And was also told, “According to the notes from your last call, Ms. Melissa you have exhausted all the trouble shooting we have so there’s nothing else we can do for you.” Well that was dissatisfying and a little rude.  


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[Iwantapebble]

I read it has a 2 year warranty (Europe?) And I have just taken screen shots of the first few pages of the forum with all the Versa complaints and the fact that there are 800 threads in total..

Can't use my phone at work either and need notifications plus ability to reply from the watch.. researched this before buying but clearly not enough..

Find it incredible that Fitbit can't resolve this tremendously important issue..

[littlebitmeme]

Right? And they bare still selling them and I am sure not disclosing that there are issues. I asked yesterday if I upgraded to a new one would it work and she said no. Mmmm. That’s cool. 


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[Iwantapebble]

@littlebitmeme Good to know there is no point upgrading tho, I have found the official 'help' on here pretty unhelpful,  and have had what I would consider helpful posts re the notification issue removed, have been in violation for cross posting (ie repeating the help across various threads)

On the pebble forums for a number of years, nothing but helpful and friendly 

Sad really.. 

[Glorelid]

I'm yet to receive a response about mine. It completely died and I tried
every option explained.

Glorelid