05-27-2020
04:39
- last edited on
06-04-2020
06:49
by
MarreFitbit
05-27-2020
04:39
- last edited on
06-04-2020
06:49
by
MarreFitbit
06-04-2020 11:06
06-04-2020 11:06
06-04-2020 11:16
06-04-2020 11:16
@Michael2020 do ya think his mailbox is full of people telling him how brilliant his fitbits are?🤣
06-04-2020 11:25
06-04-2020 11:25
@Michael2020 surely there is a way round this 🤔 wonder who else we can contact 🤔
06-04-2020 11:53 - edited 06-04-2020 11:54
06-04-2020 11:53 - edited 06-04-2020 11:54
Same issue with mine. I have called in twice and neither time was the rep helpful. Was just told it was a known issue and it will work when it works. WTH?
06-04-2020
14:00
- last edited on
06-09-2020
06:49
by
MarreFitbit
06-04-2020
14:00
- last edited on
06-09-2020
06:49
by
MarreFitbit
@Ashels1001 yes you have to repeatedly do the workaround involving clearing the cache and data and 're logging into the app, not just once, each time you do it it will.last for a while..for me usually about half a day..check out my thread
A million restarts-no notifications
06-04-2020 14:04
06-04-2020 14:04
06-05-2020 09:18
06-05-2020 09:18
Do this to restore notifications (sounds a lot but takes only a few minutes) these steps are for Android, sorry I don't know about others..
Turn off Bluetooth
Turn off location
In settings, click apps, Fitbit, storage, then clear cache and clear data
Go to the Fitbit app and open it
When prompted, turn on location from within the app, and tick the offered permission boxes
When prompted turn on Bluetooth from within the app and give permission
When prompted to allow permissions for contacts etc, agree
It will probably sync now
Press notifications (under the general heading) and check you have WhatsApp or SMS, your email account etc then click on App Notifications, they will all have become unticked so select all again
Sorted!
If you use Alexa from your Fitbit, you'll need to go into that again from the main Fitbit app page and give permission again
If you would like to be aware the next time your Fitbit loses connection I suggest downloading a free clock face with a temperature option since when you lose connection the temperature reads --, and at least you know you won't be getting any notifications anytime soon..
06-05-2020 11:26
06-05-2020 11:26
Yeah since the last 48hours I was trying to sign in, I got started today.
06-05-2020 11:29
06-05-2020 11:29
06-05-2020 11:55
06-05-2020 11:55
No I'm using android
06-05-2020 12:17
06-05-2020 12:17
@Ashels1001 24 hours? You're lucky, mine lasts about 4 hours..😣
06-05-2020 12:22
06-05-2020 12:22
06-05-2020 12:29
06-05-2020 12:29
@littlebitmeme me and fitbit are in a new relationship after a sad protracted break up with pebble😞
Fitbit looks great but nothing much going on inside 😆
06-05-2020 12:36
06-05-2020 12:36
There must be something we can do
06-05-2020 12:41
06-05-2020 12:41
My something is returning it for a refund probably
From other posts looks like this issue is going on for a year or so.. I guess if you want mostly a fitness tracker then notifications aren't a big deal.. For me it's A Big Deal. Not that I don't see plenty of complaints in here about battery, tracking and screen issues on top of this notifications issue
06-05-2020 12:45
06-05-2020 12:45
06-05-2020 13:22
06-05-2020 13:22
I read it has a 2 year warranty (Europe?) And I have just taken screen shots of the first few pages of the forum with all the Versa complaints and the fact that there are 800 threads in total..
Can't use my phone at work either and need notifications plus ability to reply from the watch.. researched this before buying but clearly not enough..
Find it incredible that Fitbit can't resolve this tremendously important issue..
06-05-2020 13:56
06-05-2020 13:56
06-05-2020 14:26
06-05-2020 14:26
@littlebitmeme Good to know there is no point upgrading tho, I have found the official 'help' on here pretty unhelpful, and have had what I would consider helpful posts re the notification issue removed, have been in violation for cross posting (ie repeating the help across various threads)
On the pebble forums for a number of years, nothing but helpful and friendly
Sad really..
06-08-2020 16:37
06-08-2020 16:37
Hey everyone.. I finally jumped ship from my unreliable Pebble classic to the Fitbit Versa 2, and 3 days in, I'm finding when it works for the notifications it's actually great, but when it decides not to get notifications and gives me that red message about my device needing a restart to get notifications (it still syncs during all this) it's Really Frustrating! I have been over 2.5 hours today trying to get it going, restarts, unpair, connect, starting Amazon music to try and force a connection, forget cache, force stop, and so on.. and still nothing! Am I being a bit thick here? There doesn't seem to be any way of knowing from the watch if I'm connected or not, other than I get a notification of SMS or email.. my pebble said 'connected' if I checked the Bluetooth under settings, and even then half the time it wouldn't get the notifications which is why I got this new fitbit but it's driving me quite insane.. I'm using an Honor 8x, so is it android 10? Is it me? I really want this to work and not be running crying back to John Lewis.. can anyone tell me where I'm going wrong please?
Moderator Edit: Clarified subject