05-27-2020
04:39
- last edited on
06-04-2020
06:49
by
MarreFitbit
05-27-2020
04:39
- last edited on
06-04-2020
06:49
by
MarreFitbit
06-15-2020 11:33
06-15-2020 11:33
Hi everyone!
We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.
If you have just joined this thread, please refer to this post for troubleshooting steps. Please make sure to check them out and let me know if the issue persists. If such is the case, my best recommendation will be to get in touch directly with our Technical Customer Support department here. Also, I can contact them for you if necessary, just mention me and I'll move forward with the request.
On the other hand, I understand that the outcome of your cases with our Support Team are not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your cases, please get in touch with our them again and also, you can check our warranty policies here for a better understanding of the information that they provided to you.
I'll be around.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Hey everyone.. I finally jumped ship from my unreliable Pebble classic to the Fitbit Versa 2, and 3 days in, I'm finding when it works for the notifications it's actually great, but when it decides not to get notifications and gives me that red message about my device needing a restart to get notifications (it still syncs during all this) it's Really Frustrating! I have been over 2.5 hours today trying to get it going, restarts, unpair, connect, starting Amazon music to try and force a connection, forget cache, force stop, and so on.. and still nothing! Am I being a bit thick here? There doesn't seem to be any way of knowing from the watch if I'm connected or not, other than I get a notification of SMS or email.. my pebble said 'connected' if I checked the Bluetooth under settings, and even then half the time it wouldn't get the notifications which is why I got this new fitbit but it's driving me quite insane.. I'm using an Honor 8x, so is it android 10? Is it me? I really want this to work and not be running crying back to John Lewis.. can anyone tell me where I'm going wrong please?
Moderator Edit: Clarified subject