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Versa 2 won't receive text messages from my S20

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‎02-24-2022 20:47 - last edited on ‎02-25-2022 09:32 by Fitbit Moderator

‎02-24-2022 20:47 - last edited on ‎02-25-2022 09:32 by Fitbit Moderator

I am receiving calls but unable to get text messages from my Galaxy s20 anymore. Notifications are on, I've turned off Bluetooth to re-sync, restarted phone and Versa2. 

 

Moderator Edit: Clarified subject

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‎02-24-2022 22:33

‎02-24-2022 22:33

Hi @Robbins23  -  just on the off chance pull down the from the top of the watch face twice and tap on the 2 white bars to get to Quick Settings and check Sleep or Do not disturb icons are greyed out. Also check do not disturb on phone and volume is not silent perhaps.

Author | ch, passion for improvement.

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‎02-24-2022 22:33

‎02-24-2022 22:33

Hi @Robbins23  -  just on the off chance pull down the from the top of the watch face twice and tap on the 2 white bars to get to Quick Settings and check Sleep or Do not disturb icons are greyed out. Also check do not disturb on phone and volume is not silent perhaps.

Author | ch, passion for improvement.

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‎02-25-2022 09:36 - edited ‎06-13-2023 08:59

In response to Guy_

‎02-25-2022 09:36 - edited ‎06-13-2023 08:59

Hi there, @Robbins23. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Would you mind checking if the following is enabled on your phone? Open the Message+ app, then go to "Settings", then "Notifications", then "In-app notification settings", then enable "Preview new messages".

If the above wasn't enable, try enabling it and then test your notifications to see if they can be open the way it's expected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-16-2022 20:59

In response to MarreFitbit

‎03-16-2022 20:59

That was already enabled. I turned it off and then back on. Still no luck.

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‎03-16-2022 21:00

In response to Guy_

‎03-16-2022 21:00

Thanks. Those were already grayed out. 

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‎02-16-2023 19:53

In response to Robbins23

‎02-16-2023 19:53

Was Fitbit or the forums ever able to help you?  I am having the same problem and was hoping you were able to resolve this issue. 

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‎02-16-2023 20:58

In response to mesport

‎02-16-2023 20:58

Hi @mesport  - does the best answer in this post not work for you?

What other things have you tried?

Author | ch, passion for improvement.

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