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Versa 2 won't receive text messages from my iPhone 12

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‎01-21-2021 08:01 - last edited on ‎01-21-2021 12:37 by Fitbit Moderator

‎01-21-2021 08:01 - last edited on ‎01-21-2021 12:37 by Fitbit Moderator

I got my Fitbit about a month ago. I have never received text notifications to my versa. It receives phone calls but not messages. I have done all the trouble shooting techniques and even factory reset my Fitbit. Still nothing. Does it have something to do with the newer iPhone 12? 

 

Moderator Edit: Clarified subject

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‎01-21-2021 12:36 - edited ‎08-31-2023 09:47

‎01-21-2021 12:36 - edited ‎08-31-2023 09:47

Hi there @NicoleStowell, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you're on iOS device and text messages is the only notification not coming through, I'd like to know if those messages are actually iMessages? I also have an iPhone and I had a similar inconvenience, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-21-2021 12:36 - edited ‎08-31-2023 09:47

‎01-21-2021 12:36 - edited ‎08-31-2023 09:47

Hi there @NicoleStowell, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you're on iOS device and text messages is the only notification not coming through, I'd like to know if those messages are actually iMessages? I also have an iPhone and I had a similar inconvenience, but I tried toggling the iMessage setting; general > Messages > iMessage and verified the "Show Previews" was on "Always". If this steps don't work for you, I suggest taking a look at the help article: Troubleshooting quick tips for iPhones.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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