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Versa 2 won't receive text messages

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‎06-06-2020 22:29 - last edited on ‎06-20-2020 05:12 by Fitbit Moderator

‎06-06-2020 22:29 - last edited on ‎06-20-2020 05:12 by Fitbit Moderator

My Versa 2 was getting text messages and emails but no longer gets them. I have only had it for 2 weeks. Calls do come through and everything else works. I have resynced it, restarted it, paired and unpaired etc with no luck. Very frustrating!

 

 

Moderator edit: updated subject for clarity

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‎06-20-2020 05:11

‎06-20-2020 05:11

Hi @RRTmom, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't receive text or email notifications. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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