Versa 2 won't reset at midnight

[Shelly1979]

My Versa 2 will no longer reset back to 0 at midnight.  Seems to be caught up on one specific day.

Moderator Edit: Clarified subject

[Guy_]

Hi @Shelly1979  - the obvious first choice is to restart both watch and phone, if not already done, to ensure good operations and syncing.

[MarreFitbit]

Hi there, @Shelly1979. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Shelly1979]

No they did not help me. Still waiting on an email from them.

[Guy_]

@Shelly1979  - what doesn't reset at midnight? 

If by chance you are referring to Calories not Steps, it includes what the body burns naturally so will never be zero.

If you have restarted and you do mean Steps, on the watch, have you tried changing clock face.

Of course some steps can be counted in the night if you get up.

To check what is happening, sync the watch, and in the Fitbit App, click on Steps, in the list of days, click on today and it will show you when the steps occurred.

If it is the same every day there may be an issue.

Lastly, in the Fitbit App, click profile photo and check next to your watch photo that you don't also have MobileTrack installed, if you do remove it, click on it and the dustbin, top right.