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Versa 2 won't respond after getting wet

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‎07-29-2022 20:46 - last edited on ‎08-02-2022 04:51 by Fitbit Moderator

‎07-29-2022 20:46 - last edited on ‎08-02-2022 04:51 by Fitbit Moderator

I dropped my fitbit during a rainstorm. It got a little scuffed and very wet. I did not charge it and it was dead for a few days. Now i charged it and it wont come on. When i press the button the fitbit logo appears for a second or so and then disappears. About 5 seconds later the logo re-appears and disappears again and so on. What do I do? I love this fitbit and have worn it everyday! I feel naked without it.

 

 

 

Moderator Edit: Clarified subject

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‎07-30-2022 05:48

‎07-30-2022 05:48

Hi @Versa2girl It sounds as if you damaged your Versa 2 when you dropped it, but contact Fitbit Support  and see if they can suggest anything you can try.

Community Council Member

Helen | Western Australia

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‎08-02-2022 04:52 - edited ‎11-16-2023 11:05

In response to NellyG

‎08-02-2022 04:52 - edited ‎11-16-2023 11:05

Hi there, @Versa2girl. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from and how you must be feeling. @NellyG Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around! 

Maria | Community Moderator, Fitbit


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