Versa 2 won't respond after resetting it

[Anm52601]

It will not respond after reset. I followed the steps listed elsewhere to unpair from my phone, turn off blue tooth, turn off phone, turn phone on, turn blue tooth on and try to pair. It will not work still.

Moderator Edit: Clarified subject

[Guy_]

Hi @Anm52601 - if you did a factory reset you will need to start afresh.

Remove the Bluetooth entry from the phone.

Logout of the Fitbit App and swipe off the active window

Restart the phone

Login to the Fitbit App and click profile photo and then " + Set up a Device" and replace and sync. This is look for the watch and create a new Bluetooth entry.

[JojoKerry6]

Same issue here with mine

[MarreFitbit · Accepted solution]

Hi there, @Anm52601. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. So, as @Guy_ recommended, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

Hi there, @JojoKerry6. Thanks for stopping by in the Community Forums. I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track soon. 

[JojoKerry6]

Hi

I did in fact try the above.

Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no
longer connect to your Fitbit app. Force quit the Fitbit app. Turn off the
Bluetooth. Shut off your phone and turn it on after 1-2 minutes. Turn on
the Bluetooth. Set up your Versa 2
<> again. If there
is no connection, restart your Versa 2
<>.

I am unable to use the Fitbit app either- it keeps crashing on me all
morning- has it something to do with this?

If my issues are not rectified by tonight- I will move to apple watch- this
is completely unsatisfactiory


ThanksJo

[JojoKerry6]

The Support Team have not come back to me???

[JojoKerry6]

Same with me- is it connected to the large issue going on with the app?