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Versa 2 won't respond and is getting warm when I connect it to the charger

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‎07-08-2021 15:07 - last edited on ‎07-08-2021 16:28 by Fitbit Moderator

‎07-08-2021 15:07 - last edited on ‎07-08-2021 16:28 by Fitbit Moderator

My almost 1 year old Versa 2 showed the logo on the watch face. I thought it needed to update, so I put it on the charger. It overheated and now won't turn on. 

Is there a solution? Or is it dead? 

 

 

Moderator Edit: Clarified subject

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‎07-08-2021 16:30 - edited ‎03-20-2024 12:54

‎07-08-2021 16:30 - edited ‎03-20-2024 12:54

Hi there, @DragoCucina. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand where your concern is coming from. 

Since your Versa 2 is getting hot, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

While you reach out to our team, please do not try charging or restarting your watch anymore until you receive assistance from our Support Team. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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‎07-09-2021 08:02

In response to MarreFitbit

‎07-09-2021 08:02

Thank you for the quick reply. The chat agent was very helpful. 

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‎07-09-2021 08:18 - edited ‎09-18-2023 05:44

In response to DragoCucina

‎07-09-2021 08:18 - edited ‎09-18-2023 05:44

@DragoCucina Wonderful! I'm very glad to hear that our Support Team was able to help you! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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