Versa 2 won't respond to anything

[Skayers2016]

Mid-walk this afternoon my Versa just quit? Black screen, button won’t light it up, neither does putting it on charger (it had 90% charge when started) … it does NOTHING 

Moderator Edit: Clarified subject

[JuanFitbit · Accepted solution]

@Skayers2016 , A warm welcome to the Community ! Thank you for your message. 

Please plug the Versa 2 to charge for at least 30 minutes. (independently if you see anything on it's display. 

Then press and hold the button of the Versa 2 for 8-10 seconds. 

You  should see the logo appear . Then let the button go. 

The Versa 2 should restart then. 

[Skayers2016]

Thank you 👍🏻 that worked 

[JuanFitbit]

@Skayers2016 , Thank you for your reply! I'm glad that the infos were helpful. 
Wish you a lot of fun with the Versa 2

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.

[SunsetRunner]

I tried this on my versa 2 with no luck.  It has been on the charger all nite.  How can I determine if it’s the watch or charger?

[scooper83]

Mine did the same thing. It had charge left on it but went black and now won't do anything. I tried holding the side button as recommended and nothing happened.

[JuanFitbit]

@SunsetRunner @scooper83 , A warm welcome to the Community !Thank  you for your messages. 

Are the green LEDs blinking?

Do you see or feel anything when plugging the Versa 2 to charge ? Any vibration?

Have you also tried the steps described here: Why isn't my Fitbit device's battery charging?

[scooper83]

Hi,

        The green lights are flashing. I held the side button longer and it turned on and is working now. Thank you.

[SunsetRunner]

I have no lights

Sent from my iPad

[Steel43]

No lights either and Fitbit support could not help me after I did all the necessary trouble shooting.  Hopefully you will get your working again.  I just assumed my versa 2 dead.  Had to end up replacing it with discount from Fitbit support.  If it happens again, done. They will never admit issues on their part and support is only doing what they are told to do so I don’t fault them.  I fault the company google.

[JuanFitbit]

@Steel43 , Thank you for taking the time to contact and work with Support. 

@SunsetRunner @scooper83 , Thank you for your replies. In that case, please give our team a call or chat with them .  They'll be more than glad to provide further assistance. 

Here are our contact info 

[Aashkkaan]

I honestly cant agree more 

[MsMDuke]

I have same problem. Tried items as suggested. Still not working. 

[RitaEC]

My Versa 2 went to black screen. It would track activities and sync, but nothing displayed. Tried trouble shooting with multiple soft reboots and finally a factory reset and delete device in the app. I still have a black screen so can't get the code to add my device.....

[JuanFitbit]

@RitaEC @MsMDuke @Aashkkaan Thank you for your replies and further efforts.  As you all already tried the steps recommended here,  please give our team a call or chat with them .  They'll be more than glad to provide further assistance. 

Here is our contact info 

[mcguyver123]

i don't.  i had my versa's (and the nightmare of their phone support) before google came along.  it's always been bad.