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Versa 2 won't respond to anything

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‎03-20-2022 05:35 - last edited on ‎03-21-2022 11:47 by Fitbit Moderator

‎03-20-2022 05:35 - last edited on ‎03-21-2022 11:47 by Fitbit Moderator

My Versa 2 is dead. Went to bed fully charged in the morning it was dead. Won't charge. I have tried to do a reset and nothing happens. I have cleaned the watch and cradle. I have tried using a different plug and tried charging from a computer source. The watch is only 8 months old.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-20-2022 06:12

‎03-20-2022 06:12

Hi @Harleygirl72  - the good news is it's under warranty so take it back to where your bought it for a new one as they are not repairable.

Author | ch, passion for improvement.

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‎03-20-2022 06:47 - edited ‎03-20-2022 06:47

In response to Guy_

‎03-20-2022 06:47 - edited ‎03-20-2022 06:47

@Guy_ I hope it is that easy. I bought it at Sam's Club. They have a 90 day return policy for electronics but I'm hoping because of the warranty they will at least exchange it.

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‎03-21-2022 11:49 - edited ‎11-26-2023 16:19

In response to Harleygirl72

‎03-21-2022 11:49 - edited ‎11-26-2023 16:19

Hi there, @Harleygirl72. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team before posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back for further follow up.

Have a good day. 

Maria | Community Moderator, Fitbit


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