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Versa 2 won't respond to anything

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‎03-23-2022 16:02 - last edited on ‎03-24-2022 08:32 by Fitbit Moderator

‎03-23-2022 16:02 - last edited on ‎03-24-2022 08:32 by Fitbit Moderator

It was fine this morning, then suddenly stopped working, won't update, won't sync 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-24-2022 00:27

‎03-24-2022 00:27

Hi @691getfit - have you tried charging and then doing a restart How do I restart my Fitbit device? 

Author | ch, passion for improvement.

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‎03-24-2022 04:27

In response to Guy_

‎03-24-2022 04:27

Thanks for the info. Tried it, still won't respond.
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‎03-24-2022 08:34

In response to 691getfit

‎03-24-2022 08:34

Hi there, @691getfit. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2. 

 

If you've already exhausted all steps provided here Why isn't my Fitbit device's battery charging?, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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Best Answer

‎03-24-2022 08:39

In response to MarreFitbit

‎03-24-2022 08:39

I deleted that device and installed my other versa 2. When I have time I'll contact Fitbit to trouble shoot the first one. Thanks for your response 

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