Versa 2 won't respond to anything

[Eleanorwild21]

My versa 2 has suddenly become unresponsive. Will not charge or come on atall. Anyone else having the same issues? It's not empty of charge as my app states it had 50% an hour ago when it last synced.

Moderator Edit: Clarified subject

[RossLW]

Mine, too.

[RossLW]

Fitbit Chat told me to do a restart: hold button for 10 seconds until Fitbit logo comes on screen. After a few seconds, it worked, and my  Fitbit is working again. I hope this works for you and others.

[MarreFitbit]

Hi there, @Eleanorwild21 @RossLW. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2 smartwatches. 

I've seen you both reached out to our Support Team after posting here and they've already assisted you. I'm glad to see the issue is now solved! 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

See you around!

[arnabb]

Mine is stuck on Timer. I have tried to shut it off, holding down the button on the left, but nothing happens. Fitbit chat basically told me I needed to buy a new Fitbit. 

Update: Nothing happened when I tried that. I guess it is time for a new smart watch (not Fitbit this time.)

[SUZIESPITFYRE]

My Versa has been misbehaving since Monday when it stopped telling time properly and now is stuck in its cradle hugging its knees into its chest...i.e. not synching and asking me to update it constantly.  Done a factory reset and uninstalled and reinstalled the app etc.  Chatted with tech support...but the problem persists.  I'm on my 6th Fitbit since 2016...they don't last...and they can't be fixed...in my experience anyway.  😞 I wish you better luck than I've had.  

[hotcafe2828]

I’m in the same boat

[Gram-z]

Yes... I am having the same issue.

[MarreFitbit]

Hi there, @arnabb @SUZIESPITFYRE @hotcafe2828 @Gram-z. Thanks for stopping by in the Community Forums. I'm sorry to hear you all are experiencing issues with your smartwatches. Thanks for the steps you've already taken in order to fix the issue. I understand how you must be feeling. 

To further investigate may I ask you guys, what is the exactly behavior of your smartwatches? how does it happen? when did this start to happen?

Nevertheless, for you two @SUZIESPITFYRE @arnabb who have been in touch with our Support Team already, please feel free to reach out to them again if you can any further questions regarding the outcome of your case.

Looking forward to hearing from you. 

[hotcafe2828]

It began 4 days ago, watch went into logo mode where the battery exhausts itself in less than 5 hours, only the logo appears and it’s says below that to download the update from the app. It will download the update to a point and then fail. Factory reset failed, removing and reinstalling both the phone and the app was unsuccessful. It actually started to fail totally on the second anniversary of its purchase, funny huh? I’ve spent more time on this repair than I care to admit. I’m all done, time o move on.

Dennis

[arnabb]

All of a sudden my Fitbit became stuck.  I tried the rest, but nothing happened. I did the online chat, and after trying again to reset, and nothing happened, the chat told me I was out of warranty and I would receive an email with a discount for a new Fitbit. I have decided to purchase an Apple Watch instead. Time for a change. 

[Daphne.thistlet]

Mine is doing the same thing. I can't get any response from it at all. 

[Pittpat]

It worked!! Thank you!

[SUZIESPITFYRE]

Hi Maria,

Well, my Fitbit isn't in contact with the app.  There is zero synching.  I first noticed that the time was off (by10 minutes and then that lagged to an hour and 10 minutes)...when I tried to sync the watch it wouldn't.  So, I contacted tech support and they told me.to uninstall and reinstall the app, and then factory reset the Fitbit.  Which I did.  The app then couldn't find the Fitbit during the set up.  It was stuck on the logo for a while and was also just a blank screen.  It connected once, and updated the time and then the exact same problem proceeded to happen...the time was off and then the not synching.  Now, the Fitbit is stuck on "To start, download the fitbit app."  Which of course I've already done.

What next? The watch is less than 2 years old.

Suzie