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Versa 2 won't respond to anything

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‎05-19-2022 12:38 - last edited on ‎05-21-2022 12:13 by Fitbit Moderator

‎05-19-2022 12:38 - last edited on ‎05-21-2022 12:13 by Fitbit Moderator

I have a versa 2. It was maybe half charged. It started vibrating constantly and after some seconds it turn off. I have tried charging it the entire day. Nothing. I have tried the charger in different USB adapters. I have cleaned the back of the watch. I have checked and cleaned the charger. I have tried to restart it despite it not charging and it having the red icon showing a drained battery 🪫 with a warning :warning:. What to do?!

 

BR

 

Moderator Edit: Clarified subject

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‎05-21-2022 12:14 - edited ‎11-14-2023 11:10

‎05-21-2022 12:14 - edited ‎11-14-2023 11:10

Hi there, @ILoooveMyVersa2. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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