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Versa 2 won't respond to anything

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‎06-01-2022 08:08 - last edited on ‎06-02-2022 08:25 by Fitbit Moderator

‎06-01-2022 08:08 - last edited on ‎06-02-2022 08:25 by Fitbit Moderator

Versa 2 screen doesn't work to insert the pin number. Also, it gets stuck several times and inserts a wrong pin number to the point I have to put another pin number through the app.

I have restarted the phone, the app and synchronized them several times but still doesn't work properly.

Please help,

Thanks

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-01-2022 20:17

‎06-01-2022 20:17

Hi @Lao_13  - did you also restart the watch?

Author | ch, passion for improvement.

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‎06-02-2022 08:27

In response to Guy_

‎06-02-2022 08:27

Hi there, @Lao_13. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

 

I've seen you contacted our Support Team after posting here. We hope your issue is solved soon! 🙂

Maria | Community Moderator, Fitbit


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