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Versa 2 won't respond to anything

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‎10-21-2022 12:28 - last edited on ‎10-24-2022 13:17 by Fitbit Moderator

‎10-21-2022 12:28 - last edited on ‎10-24-2022 13:17 by Fitbit Moderator

Today it went black and won't work. I have tried everything. Restart, factory reset etc. I let it drain down and then fully recharged it and it still won't work. The display won't come on no matter what. It was fine until the latest update. How do I fix that?

 

 

Moderator Edit: Clarified subject

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‎10-21-2022 13:27

‎10-21-2022 13:27

I’m sorry to say that in all likelihood there is nothing you can do. Suggest contacting Fitbit support and if under warranty they will send a replacement. If not under warranty then they will offer a discount on a replacement. 

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‎10-24-2022 13:18 - edited ‎08-04-2023 04:28

In response to SunsetRunner

‎10-24-2022 13:18 - edited ‎08-04-2023 04:28

Hi there, @Mylo8912. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. @Jlfinkels Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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