Versa 2 won't respond to anything

[wireman]

My versa 2 has locked up no clock face or, will not sync fed up with problems. 

Moderator Edit: Clarified subject

[Guy_]

Hi @wireman  - first check there are lights flashing on the back, if not try charging it. If it gets hot stop immediately.

If lights are flashing double tap the screen and if no display press and hold the button for 12 seconds, till it vibrates and hopefully logo appears.

[MarreFitbit · Accepted solution]

Hi there, @wireman. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling.

If you haven't done so yet, I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

@Guy_ Thanks for helping out!