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Versa 2 won't respond to anything

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‎02-27-2023 13:49 - last edited on ‎02-28-2023 03:17 by Fitbit Moderator

‎02-27-2023 13:49 - last edited on ‎02-28-2023 03:17 by Fitbit Moderator

I have tried everything to fix this problem, nothing is working.  I have tried to factory reset it with button but it is not helping. I just won't my fitbit back since I had my daughter on February 7 it has not worked.

 

 

Moderator Edit: Clarified subject

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‎02-27-2023 19:41

‎02-27-2023 19:41

Hi @Bethford18 -  can you chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

 

There were some system outages early February 6/7 th which may be an issue in the Fitbit App but the watch should be working. They can assist you with the issue.

Author | ch, passion for improvement.

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‎02-28-2023 03:19 - edited ‎06-16-2023 06:43

In response to Guy_

‎02-28-2023 03:19 - edited ‎06-16-2023 06:43

Hi there, @Bethford18. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. @Guy_ Thank you so much for your advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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