05-14-2023 07:19 - last edited on 05-14-2023 09:19 by MarreFitbit
05-14-2023 07:19 - last edited on 05-14-2023 09:19 by MarreFitbit
I can’t get my Versa 2 to update, sync, or connect to wifi. I’ve tried turning it on and off. I can’t get it to work. 🥲
Moderator Edit: Clarified subject
05-14-2023 08:44
05-14-2023 08:44
Have you tried charging it?
Kristen | USA Cruising through the Lifestyle Forums
one cruise ship at a time!05-14-2023 09:21
05-14-2023 09:21
Hi there, @Kcombs. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.
As a first approach, please try the recommendation provided by @DramaQueenDiva.
If your Versa 2 is still unresponsive, I'd suggest trying the following steps:
If the above steps don't work, I'd suggest performing a restart by following the steps below (please remove your Versa 2 from your phone's Bluetooth before performing this step):
You can follow the steps to set up the device after that: How do I set up my Fitbit device?
Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
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05-14-2023 09:24
05-14-2023 09:24
Yes, I tried that and no luck. 😕 thank you for your suggestion though!