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Versa 2 won't respond to anything

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‎09-07-2023 12:45 - last edited on ‎09-08-2023 04:48 by Fitbit Moderator

‎09-07-2023 12:45 - last edited on ‎09-08-2023 04:48 by Fitbit Moderator

My versa2 won’t charge - have tried different plugs etc - was charging fine last night so not the charger. Tried restart by holding side button - does not work. Logo is just flashing on screen and there are no lights flashing on the back like there normally are. 

Moderator Edit: Clarified subject

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‎09-07-2023 13:59

‎09-07-2023 13:59

It's good to see you for the first time in the community @ElleAnd.

Thank you for sharing the inquiry regarding your Versa 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case they will let you know how to proceed. Please, as they already have your information recorded, keep in contact with them. 

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‎09-07-2023 14:42

‎09-07-2023 14:42

Argh - I came on the forums to see if i could figure out why my Versa 3 is suddenly stuck on a black screen. It was working fine yesterday, felt it buzz when I hit my designated steps for the day ....and then shortly after it's been stuck on a black screen and won't connect to my phone. Super frustrating whatever's happening.

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