Versa 2 won't respond to anything

[NoreenRyan]

My versa 2 keeps dying. I have cleaned the sensors, left it charging for 4 hours but it keeps dying and then saying no battery. I don't get any low battery notifications. I have to hold down on the button at the side of the watch to see it is at low battery. This has happened the last 4 days.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NoreenRyan. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Versa 2's battery keeps draining. Thanks for taking the time to troubleshoot this issue before reaching out. I will do my best to help you with this! 

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)