Versa 2 won't respond to anything

[Alicdg]

My screen is black and won't turn on. I have tried to press and hold the button to do a factory reset and the logo does flash but that's all. The green lights at the back aren't flashing any more and they're gone red. Nothing is appearing on the screen when I go to charge it but the battery isn't dead. Sometimes the logo starts flashing on it's own. What else can I do? Thanks 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Alicdg. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 2 is still unresponsive. I will do my best to help you! 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Versa 2. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging?