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Versa 2 won't respond to taps and notifications stopped working

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‎12-07-2020 04:20 - last edited on ‎12-07-2020 13:17 by Fitbit Moderator

‎12-07-2020 04:20 - last edited on ‎12-07-2020 13:17 by Fitbit Moderator

Barely had this a year.  Versa 2 is not responding to taps.  Was speaking with live chat but got disconnected.  Tried to reset and still not working.  Also not getting notifications on it anymore. 

 

 

Moderator Edit: Clarified subject

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‎12-07-2020 13:22 - edited ‎10-08-2023 04:37

‎12-07-2020 13:22 - edited ‎10-08-2023 04:37

Hello there @Ladiiet7, welcome to the Community Forums. I appreciate you have already tried to troubleshoot this situation before reaching us. I'm sorry to hear that your chat got disconnected.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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