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Versa 2 won't respond to touch

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‎06-29-2021 20:24 - last edited on ‎06-30-2021 20:09 by Fitbit Moderator

‎06-29-2021 20:24 - last edited on ‎06-30-2021 20:09 by Fitbit Moderator

I can’t get the touch screen to move anywhere when I touch it, try to slide to another screen. Can’t get an alarm set. Can’t get an exercise tracker to start from the touch screen. I never get mine wet. Have a screen protector on it except when charging. ?

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-30-2021 14:16

‎06-30-2021 14:16

@Jencary  I had exactly the same issue 3 days ago. I finally did a couple of reboots by holding the left button down, until the Ftbit logo came on, and releasing it. First one had no effect but I did it again and was able to use the touch screen - for a few minutes!! Did another reboot and it worked long enough for me to go to settings and do a factory reset. After I went through all the steps to reconnect it to the app, it has been working fine since. I too use a screen protector and thought something had happened to it, at first....

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‎06-30-2021 20:13

In response to SunsetRunner

‎06-30-2021 20:13

Hi @Jencary. Welcome to the Community Forums. @SunsetRunner It's good to see you here.

 

@Jencary Thanks for letting us know about your Versa 2 behavior. I'm sorry you're having this experience and because your post didn't mention, I'd recommend restarting your watch as our friend mentioned to refresh its performance. Please monitor its behavior and let me know how it goes.

 

@SunsetRunner Thanks for stopping by and sharing the steps that worked for you. I'm sure other members experiencing similar issues will find your post very helpful.

 

Hope this helps.

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